FAQs

Summer window dressing at our Gloucester Road traiteur
Elegant wedding table layout
Autumn theme decor
Pink Cake display as a part of Fait Maison Go Pink fundraising event
Stunning macaroon tower

Frequently Asked Questions

Here are the answers to a few frequently asked questions about Fait Maison’s London catering service. If you can’t find the answer that you’re looking for then please don’t hesitate to contact us directly and one of our friendly staff will be very happy to help.

How does it work? How do I place my catering order?

Please visit our catering menus page to learn a bit more about Fait Maison’s food. Do note that we will always create custom menus for big events, personal or corporate. In the first instance contact us at email info@fait-maison.co.uk or call 020 8222 8755 to discuss details or to place an order.

How much notice do I need to give for orders?

Ideally, 48 hours are required. Larger orders should be placed at least 1 week prior to your event. Please note that wherever possible we will be more than happy to fulfil last minute orders, however there may be limited availability in these cases.

Is there a minimum order for delivery?

We deliver orders of £90 and above free of charge – between 7am and 1pm. Out-of-hours delivery and orders of less than £90 may well entail a surcharge.

What are the deposit and payment requirements? What happens if I want to cancel my order?

50% deposit is required to secure orders for large scale events and weddings. The remaining balance is due at least 1 week prior to the event. A minimum of 48 hour’s notice is required to cancel your order, otherwise the deposit will not be refunded.

All regular orders require full payment prior to the order. If it’s a short notice booking then payment will taken immediately.

We can refund a deposit when given at least a week’s notice prior to the event.

How do I make my payment?

Payments can be made in cash or by card.

How many can you cater for?

We cater for functions of up to 400 people, predominantly in central and west London area.

Can you cater for vegetarians, gluten-free or nut-free diets?

Yes, please contact us on 020 8222 8755 or email info@fait-maison.co.uk to discuss your requirements. We have allergen listings for all our our food and we provide catering menus which are suitable for vegetarians and those allergic to nuts or gluten intolerant.

Is your food halal?

Yes, our Halal meat is sourced from Halal-certified meat supplier Miller of Kensington.

What are the best selling canapés?

Popular meat canapés include char-grilled aubergine and lamb koftas with mint yogurt sauce; and gorgonzola and caramelized pear wrapped with bresaola and rocket.

Our most popular fish canapés are char-grilled tiger prawns with chilli, lemon, ginger and coriander; and char-grilled scallops and bresaola with rosemary and saffron aioli.

The best selling vegetarian canapés are herbed artichoke and parmesan filo rolls with garlic aioli; and wild mushroom and goat’s cheese quiche with spring onion and thyme.

How much should I order?

Fait Maison catering menus indicate 1 person per serving. 2-3 servings are recommended per person per meal. For example, 1 main course and 2 salads will make up a meal, as well as 1 starter, 1 main course and 1 salad. Please, contact us on 020 8222 8755 or email info@fait-maison.co.uk should you have any doubts.

How many waiting staff will I need?

Our catering specialists will be able to advise exactly how many waiting staff you will need. The general rule is one waiter for up to 10-15 guests. For larger events a floor manager is usually required.

Can I hire cutlery/crockery/glassware/table linen/napkins from you?

Yes, we provide catering equipment hire. Prices are available upon request.

Your proposal is out of my budget, what can we do?

We are always happy to work with our customers to create a unique and delicious menu that meets their desired budget. Please contact Mariam on 020 8222 8755 or email info@fait-maison.co.uk to find out more.

What other services do you provide?

We provide event design, coordination services, Wedding Planning and venue search.